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Privacy Policy

Bombay Teen Challenge (“BTC”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, donate, sign up for our communications, or otherwise interact with us.

By accessing and using our website (https://btcashagram.org), you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, you should not use this site.

1. Scope of this Policy

This Privacy Policy applies only to websites owned and operated by BTC. It does not extend to websites or platforms operated by third-party partners, affiliates, or linked entities. You are encouraged to review the privacy policies of those entities before sharing any personal information.

2. Legal Frameworks Governing Data Protection

This Policy is compliant with:

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) under the Information Technology Act, 2000 of India.

  • Applicable principles of the General Data Protection Regulation (GDPR) where international users are involved.

  • The evolving standards under India’s forthcoming Digital Personal Data Protection Act (DPDP), 2023.

3. Information We Collect

BTC collects the following categories of information, either directly from you or automatically during your use of the website:

A. Personally Identifiable Information (PII)

We collect personal data voluntarily submitted by you via forms, registrations, surveys, donations, or e-actions. This may include:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Date of birth

  • Payment or transaction details (e.g., card or bank details processed via secure third-party payment gateways)

B. Non-Personally Identifiable Information (Non-PII)

BTC also collects non-identifying usage data such as:

  • IP address

  • Browser type and version

  • Operating system

  • Date and time of visit

  • Pages viewed and time spent on site

  • Referral URL

This information is used in aggregated form to improve site performance and user experience.

C. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies may store user preferences, session data, and analytics. You can disable cookies via your browser settings, but some functionality of the website may be affected.

4. Legal Bases for Processing (for GDPR Compliance)

For users in the European Union and EEA, we process your personal data based on one or more of the following legal grounds:

  • Your explicit consent

  • Performance of a contract (e.g., processing a donation)

  • Legal obligations

  • Legitimate interests, such as communicating our mission and fundraising activities

5. How We Use Your Information

Your information is used for the following purposes:

  • To process and acknowledge donations

  • To send receipts or other transactional communications

  • To administer subscriptions and e-newsletters

  • To improve our website and services

  • To carry out fundraising, advocacy, and campaign efforts

  • To comply with legal and regulatory obligations

  • To respond to inquiries and support requests

6. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information under the following circumstances:

  • With BTC-affiliated organizations and charitable collaborators (within or outside India), under strict confidentiality and for aligned nonprofit purposes.

  • With third-party service providers (such as email marketing, IT services, or payment processors) who assist us in operating the website and providing services, under binding contractual obligations.

  • With other charitable organizations or campaigns that align with our mission, only with your explicit consent.

  • If required by law, regulation, court order, or governmental request.

  • In the event of a merger, transfer, or reorganization of BTC operations.

Some of these data transfers may involve international data flows. In such cases, appropriate safeguards (such as Standard Contractual Clauses or equivalent legal mechanisms) are implemented.

7. Security of Your Information

BTC uses industry-standard security technologies and procedures, including:

  • Secure Socket Layer (SSL) encryption

  • Firewall and intrusion detection systems

  • Access controls and password protection

  • Periodic security audits and assessments

However, no system can guarantee 100% security. BTC is not liable for unauthorized access to information despite reasonable safeguards.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Delete your personal data

  • Withdraw your consent at any time

  • Object to certain types of processing

  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at contact@btcashagram.org. We will respond within a reasonable time, in accordance with applicable laws.

9. Communications and Opt-Out Options

If you have opted in to receive our newsletters or updates, you may unsubscribe at any time via the unsubscribe link provided in the email.

We do not send unsolicited communications. We will always disclose if we obtained your contact information from a partner organization.

10. Children’s Privacy

BTC is committed to protecting the privacy of children. Individuals under the age of 18 years must obtain parental or guardian consent before providing any personal information through the website.

BTC does not knowingly collect or process personal data from children without verifiable parental consent. We do not share children’s data with third parties.

11. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and to meet legal, accounting, or reporting obligations. Donation records may be retained in accordance with applicable financial regulations.

12. Updates to this Policy

BTC may revise this Privacy Policy periodically to reflect changes in legal requirements or organizational practices. The most current version will always be available on our website, and material changes will be notified appropriately.

13. Contact Information

For any privacy-related questions, concerns, or requests, please contact:

ADMIN OFFICE:

Bombay Teen Challenge – Jubilee Home, Plot No 14 & 15,
Vadavali, Badlapur (West), Thane 421503, Maharashtra, India
Phone: +91 9321363474
Email: contact@btcashagram.org

If you are unsatisfied with our response, you may contact our head office directly or approach the appropriate data protection authority in your jurisdiction.

Last Updated: June 2025

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